Christabel Onwuama, RN — Medical Virtual Assistant

Medical Virtual Assistance with the Care and Precision of a Nurse — Christabel Onwuama, RN

Medical Virtual Assistance with the Care and Precision of a Nurse

Christabel Onwuama, RN — Your Practice. My Support.

RN · 2019

Registered Nurse

5 yrs

Clinical nursing

2026

HIPAA-trained

Same-day

WhatsApp response

TherapyNotesPRIMARY EHR drchrono, Google Workspace, RingCentral, Zoom

OptiMantra ClickUp, Asana, Monday.com, CoverMyMeds

TherapyNotesPRIMARY EHR

OptiMantra

The intake console

Choose the queue that's slowing you down.

Tap one — it opens a WhatsApp message to me, ready to send. Then I'll ask three things: what system you use, what's backed up, and what success looks like this week.

Patient scheduling backlog Patient messages / reminders Prior authorization follow-up EHR documentation support Billing / insurance coordination General clinic admin

The message includes a blank for your tools — edit it before sending, or just say hello.

HIPAA-trained · Accurate · Reliable · Confidential · Compassionate

Meet Christabel Onwuama — Registered Nurse and Certified Medical Virtual Assistant

Nursing background, administration, communication, dedication

The operating model

Four lanes of your practice, run with rhythm.

Not a services menu — an operating model. The workflows practices hand me, run inside your existing systems.

Patient Flow

Scheduling, reminders, recalls and no-show recovery — the queue that fills before lunch, kept moving all day.

Clinical Admin

EHR prep, chart-note and documentation support, transcription, records organization — with a clinician's eye for what matters.

Revenue & Access

Insurance verification, prior-auth submission and tracking, billing coordination — chased and logged until closed.

Team Rhythm

Inbox triage, handoffs, trackers and SOPs — the operating pulse that keeps nothing dangling across time zones.

How I can support your practice — six service areas

Patient Communication Support

Appointment reminders, follow-ups, intake coordination, and patient-facing communication.

Scheduling & Calendar Management

Organized appointment coordination, rescheduling, and provider calendar support.

Medical Documentation Support

Administrative documentation, records organization, form preparation, and data entry.

Clinic Operations Support

Task tracking, workflow support, inbox organization, and day-to-day admin assistance.

Billing & Insurance Support

Eligibility checks, claims follow-up, prior authorization support, and payer communication.

Remote Team Support

Supporting healthcare teams through email, phone, task management, and virtual office systems.

Operational proof

How I handle a patient request.

The same loop, every time — so nothing gets dropped between the patient, the system, and the provider.

Message receivedPatient or practice request lands — WhatsApp, portal, phone or inbox.

Details confirmedIdentity, contact and the actual need — clarified before anything moves.

Need checkedAppointment availability, eligibility, or document requirement verified.

System updatedEHR, calendar or tracker updated — the record reflects reality.

Provider handoffA short note with exactly what the provider needs to know, and nothing else.

Patient follow-upConfirmation back to the patient — the loop closes, not dangles.

Sample handoff note · simulated patient

Patient inquiryReschedule request + refill question · Tue 09:14

NeedNew slot this week · refill status check

StatusRescheduled Thu 2:40 pm · refill request logged in EHR

Next stepConfirm refill approval before Thursday's visit

Provider noteBP log attached for review — missing allergy update flagged

Representative sample — simulated patient, no real PHI.

Real work, on file

A portfolio you can inspect — not claims.

Produced across a supervised clinical-practice simulation program (2026) covering the full patient-admin loop. Ask on WhatsApp and I'll walk you through any of it.

Chart documentation

SOAP and DAP notes, referral notes, discharge summaries — telehealth encounters documented end to end.

Prior authorization

Electronic PA requests prepared and submitted through CoverMyMeds (OptumRx ePA workflow).

Claims & billing

CMS-1500 claim forms, superbills and medical coding — submitted via Availity.

EHR operations

TherapyNotes simulation: scheduling, intake, documentation and workflow optimization.

Excerpt · telehealth SOAP note (simulated patient — fictional data)

S52F via telehealth — lower back pain ×2 wks, dull constant ache, 6/10, aggravated by prolonged sitting; denies numbness, weakness, bowel/bladder changes

O→A→PFindings documented, assessment structured, plan captured for provider review

From her simulation-program portfolio (solo work). Full samples available on request — simulated patients, fictional data (no real PHI).

Completed CMS-1500 health insurance claim form — simulated patient, fictional data — **CMS-1500 claim** — completed end to end: CPT & ICD-10 coding, charges, NPI. *Simulated patient · no real PHI.*

CoverMyMeds electronic prior authorization request — simulated patient, fictional data — **Electronic prior authorization** — prepared in CoverMyMeds (OptumRx ePA workflow). *Simulated patient · no real PHI.*

Why work with me — clinical understanding, administrative precision, patient-centered care

The promise

The loop closes. The provider gets the signal. The patient is never left dangling.

A low-risk first step

Start with a 5-day Workflow Trial.

Pick one queue. I'll help stabilize it, document what changed, and show you whether ongoing support makes sense. Paid, clearly scoped, no long commitment.

Scheduling Week Prior-Auth Queue Intake & Inbox Cleanup

Or just tell me what hurts

Let's make your practice easier to manage

Medical Virtual Assistance with the Care and Precision of a Nurse.

Choose the queue that's slowing you down.

Four lanes of your practice, run with rhythm.

How I handle a patient request.

A portfolio you can inspect — not claims.

Start with a 5-day Workflow Trial.